Adobie 12 elements photoshop


i have downloaded, uninstalled, tried different network , used different browser, installed again , still won't let me use product after paid it.  customer service hold 2 hours long.

 

what need do? when click on icon on desktop wants me sign in.  sign in , says not connected internet.

 

why have connected internet if it's installed on computer.  on internet.



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