Can't access interactions

hello. i've installed trial of adobe captivate assess purchase cannot access interactions. when click insert --> interactions, nothing populates in interactions window. can please advise? thank you

hello ,

 

you can try recreating preferences location captivate preferences folder is:

 

windows 7: c:\users\[user name]\appdata (hidden folder)\local\adobe\adobe captivate 7 folder  

 

windows xp:  c:\documents , settings\[user name]\local settings\application data\adobe\adobe captivate 7 folder        

 

mac:  /users/[user name]/library/preferences/adobe captivate 7 folder

 

you have close captivate 6 first , rename captivate 7 folder captivate 7_old.

 

ps: recreating preferences reset customizations, workspace , settings.

 

thanks

himanshu

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