PSE 12: Mac need help opening RAW files


i downloaded trial version of pse 12 on mac os x v 10.8.5 , unable open cr2 raw files taken canon eos rebel xs , loaded directly mac.

 

the exact error message is, "could not complete request because file appears camera model not supported installed version of camera raw. please visit camera raw documentation additional information."

 

the camera raw plug in version on pse 12 8.2.0.94

 

in effort open these cr2 files, downloaded dng converter 8_2. provided similar error, "the source folder not contain supported camera raw files."

 

i believe camera supported pse12 :

 

i plugged external hard drive mac contains cr2 files exact same camera. files unloaded using windows pc , saved on hard drive. open on mac using pse12. no problem.

 

 

so, guessing problem new mac user. have no idea should on mac figure out why cr2 files directly loaded mac won't open in pse12 files loaded windows computer , opened on mac open in pse12.

 

any suggestions?

there no difference between mac , windows versions of pse 12 far raw files acr 8.2 open.  sounds problem files rather pse if you're getting same error dng converter. how did download files mac? using iphoto? mean use iphoto?



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