Indesign CS5 crash during startup - problem with Graphics.rpln

i work in architectural company , several of our computers have experienced rare , unusual behaviour. during start of indesign (not clicking on file launching indesign) crashes following error:

 

"adobe indesign cs5 has stopped working"

 

we use windows 7 64bit, first step did - went application log says, appears problem graphics.rpln.

 

-=-=-=-=-=-=-=-=-=-=-===-=-

fault bucket 1848500921, type 1

event name: appcrash

response: not available

cab id: 0

 

problem signature:

p1: indesign.exe

p2: 7.0.0.355

p3: 4bad00be

p4: graphics.rpln

p5: 7.0.0.355

p6: 4bad03d3

p7: c0000005

p8: 0004e1e2

p9:

p10:

 

attached files:

c:\users\user\appdata\local\temp\wer162e.tmp.werinternalmetadata.xml

 

these files may available here:

c:\users\user\appdata\local\microsoft\windows\wer\reportarchive\appcrash_indesign.exe_b042 ec9a818cb8fb57eefe0aacb41c22fdcbb8_10c12aa8

 

analysis symbol:

rechecking solution: 0

report id: 9e59fc2c-5b68-11e3-908c-f46d0497fc9b

report status: 0

-=-=-=-=-=-=-=-=-=-=-===-=-

 

i have tried think of - removed , reinstalled adobe cs5, manually removed adobe folders under %appdata%\local , %appdata%\remote folders (why can't adobe delete things during uninstallation total mystery), changed video adapter drivers, cleaned temp folders, knew...

 

none of other apps photoshop or illustrator cs5 malfunction - indesign. going on?

 

can conflict other software use? have bentley microstation, 3d max, office 2010, kaspersky antivirus , logmein installed on computer...any clues, guys?

looks me you've never installed of patches. last patch cs5 7.0.4, i'd start , see if ti helps.

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