File Import Error - Adobe Media Encoder, help!


i'm @ complete loss. ame worked me long time , booting yesterday gave me paralyzing error.

 

upon trying import mov, mp4, , later wmv, received following error:

file import error

the file c:\users\tj\desktop\new folder\sh_gs_peekplay_demo_720.mp4 not imported. not open source file. please check file exists correct permissions.

 

i've tried can think of:

1. moved file off server , onto desktop.

2. double checked file permissions (all of have)

3. uninstalled ae , premiere try rid of media encoder.

4. searched way uninstall ame put fresh install (can't find how this)

5. manually updated ame

6. reboot (multiple times between these steps)

7. contact customer support - no far.

 

i'm running windows 7 64bit adobe cc , ame 7.0.1.58

try moving off desktop , proper folder on internal drive.



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