Recently, Creative Cloud experienced an outage with a service provider...


hello all,

 

i received email adobe states:

 

recently, creative cloud experienced outage service provider impacted of our members. our logs indicate account may have been affected, resulted in of files saved in creative cloud inadvertently moved original location.

 

the files recovered glitch moved new folder named "recovered," can access creative cloud account or sync directly desktop. emphasize no files lost.

 

the email goes on tell me how access recovered folder.

 

unfortunately, every time have tried access recovered folder, web page thinks , thinks , then, after couple minutes, receive following message:

 

page not found

 

we can't find page you're looking for.

view files or browse apps , services.

 

i have tried live chat (including right now), chat pod states there @ least 35-40 people ahead of me (today started out 55 persons ahead of me , down 45). not have of time , need recovered files.

 

anyone have idea can try access these recovered files?

 

thank you,

edsager

a new wrinkle:

 

after waiting more 2 hours on live chat, person attempting assist me did not understand described issue...and issue had nothing recent adobe security issues, despite live chat person thought.

 

after copying , pasting typed above, told live chat person not me , needed contact tech support.  yet, live chat suggested in aforementioned email adobe sent me in order me receive assistance.

 

a total wait , communication time of 2 hours 19 minutes.

 

i called tech support after end of live chat , told wait time between 57 minutes , 1 hour 17 minutes. yikes! not again!

 

oh, adobe, wherefore hast thy customer service gone?

 

anyway, if people not have answer question stated in first post of thread, there knows when best time/day call tech support assistance?

 

thank you,

edsager



More discussions in Adobe Creative Cloud


adobe

Comments

Post a Comment

Popular posts from this blog

Thread: Can not create raid array: mdadm: no raid-devices specified.

Image
hello! i'm trying setup software raid on server, fail @ first step: code: root@sandnabba:/root# mdadm -c /dev/md0 -c512 -l5 /dev/sdc1 /dev/sdd1 /dev/sde1 mdadm: no raid-devices specified. what doing wrong!? are sure -c equivalent --create? also, think need space after -c , -l options, value shouldn't command, or should have = between. @ man pages mdadm , double check spelling. Forum The Ubuntu Forum Community Ubuntu Specialised Support Ubuntu Servers, Cloud and Juju Server Platforms [SOLVED] Can not create raid array: mdadm: no raid-devices specified. Ubuntu
Read more

Thread: HOW TO: Package and theme GTK+ / Gtkmm apps in Linux for Windows

hi, if developing platform independent software in linux using gtk+/gtkmm , you've managed cross compile windows, guide you. i'm posting because after researching topic myself, encountered many posts people have abandoned gtk+/gtkmm wxwidgets because of gtks ugly default appearance in windows/wine. gtk+ themeable in windows/wine gnome. have set correctly . . . here's how. guide gtkmm gtk+ similar. (1) firstly, download , install gtkmm windows using wine. (you have if have cross compiled app windows) https://live.gnome.org/gtkmm/mswindows (2) run these commands create proper directory structure. (substitute 'proj' whatever project called) mkdir ~/proj mkdir ~/proj/bin mkdir ~/proj/etc mkdir ~/proj/etc/gtk-2.0 mkdir ~/proj/lib mkdir ~/proj/lib/gtk-2.0 mkdir ~/proj/lib/gtk-2.0/2.10.0 mkdir ~/proj/lib/gtk-2.0/2.10.0/engines mkdir ~/proj/share mkdir ~/proj/share/themes (3) move directory gtkmm installed (probably ~/.wine/drive
Read more

Thread: Twinview issues

hi all, recovered white screen of death having reinstalling nvidia drivers via command line in recovery mode. when rebooted after that, fine, except 1 of monitors not displaying anything. ran sudo nvidia xconfig, created conf file me, issue not resolved. in x server settings, secondary monitor (the 1 not displaying), detected , enabled in twinview, resolution not detected , screen black. if try switching workspaces, little window showing workspaces show second monitor sitting next monitor, same in x server settings. options have resolving this? lot! Forum The Ubuntu Forum Community Ubuntu Official Flavours Support Desktop Environments [ubuntu] Twinview issues Ubuntu
Read more