What caused my computer to no longer open or save pdfs in emails ?


can no longer open pdfs.  says 'scanning' nothing happens.  feel may have been hijacked rogue program.  no way save them either.  major problem!  downloaded latest reader, used earlier restore point restore programs earlier stage.  no luck.  suggestions?

your mention of restore points lets me assume on windows.  things try...

  • using windows explorer navigate c:\program files (x86)\adobe\reader 11.0\reader, double-click on eula.exe , accept license agreement
  • can open adobe reader itself?  if so, try disabling protected mode [edit | preferences | security (enhanced)].
  • if cannot open reader itself, try disable protected mode in registry; download, unzip, run attached registry script
  • it malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

 

p.s. system restore not restore user programs, system files , settings.



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