Extension Manager CC appears to install plugin but nothing's installed


although extension manager cc works in-house (we're plug-in developer), we've started seeing common failure in field: when people double-click our .zxp downloads, go through installation process successfully, , show plug-in installed, plug-in files never installed in indesign cc/plug-ins/ folder. (so far failing under mac os.)

 

we haven't been able capture .log file yet, we're working on that.

 

has else seen this? ideas?

 

thanks.

--chris ryland, em software, inc.

are sure em cc launched instead of em cs6 when users double clicked .zxp file? send extension exman.beijing@gmail.com can have test?



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