Acrobat XI Pro crashing, faulting module: TOUCHUP.API

acrobat xi pro 11.0.4.63 (running on w7 pro + sp1, 64-bit) has begun crash when moving text fields in forms. unable add or edit text in text fields of pdf form. no updates, installations or system changes made prior to, or @ onset of, issue

 

i have attempted: disable antivirus; use safe mode; repair install; remove faulting plugin reference path , repair install; uninstall + cclean registry + full reinstall; , full reinstall without updates. acrobat software unusable in current state. appreciate help!

 

other adobe products installed:

air 3.5.0.1060

download assistant 1.2.5

flash player 11 activex 11.9.900.117

flash player 11 plugin 11.9.900.117

reader xi 11.0.05

 

error event logs:

 

log name:      application

source:        application error

date:          11/15/2013 11:44:48

event id:      1000

task category: (100)

level:         error

keywords:      classic

user:          n/a

description:

faulting application name: acrobat.exe, version: 11.0.4.63, time stamp: 0x52288928

faulting module name: touchup.api, version: 11.0.4.63, time stamp: 0x5228881c

exception code: 0xc0000005

fault offset: 0x00018640

faulting process id: 0x16e0

faulting application start time: 0x01cee221f2859d70

faulting application path: c:\program files (x86)\adobe\acrobat 11.0\acrobat\acrobat.exe

faulting module path: c:\program files (x86)\adobe\acrobat 11.0\acrobat\plug_ins\touchup.api

report id: 3d30639b-4e15-11e3-966b-1803732675a0

hi,

i moving posting @ acrobat.com forum acrobat forum

 

hisami

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