Reset count on Adobe Account


how reset count on adobe account can authorize ereader?

adobe live chat: http://www.adobe.com/support/chat/ivrchat.html,

or slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

click on 'i still need help' , should see 'chat agent' @ bottom of page.

'ask our experts' indeed lead forum.

sometimes ‘sorry! agents busy— please check soon.’

don’t refresh page, hang on , should go ‘chat now, , agent available’.


they can reset authorizations, , must reauthorize devices still need.

(unfortunately, adobe haven’t got round admin website viewing , editing authorizations.)


some of representatives haven't been trained , don't know (and claim there nothing can do);

in case way seems to give chat , try session hoping trained representative.


if problem device using overdrive, bluefire, aldiko or similar third party app, recommended not to mention app when on chat, mention have run out of authorizations  (e_act_too_many_activations) .  ajp_bear tip.




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