Captivate 6: LMS not showing learning is "Complete" when e-Learning has actually been completed.

i've read , researched variations of topic last 2 days before resorting ask new, related question sorry repetition.

 

my problem our users using our captivate 6 module , although pass it, profile not register complete. once change settings , lms recognizes class has been complete, bookmarking fails in course , place isn't saved.

 

i've changed template default sendtrackingdataatend score reporting.

 

here settings have tried far:

 

reporting

 

in advanced:

 

 

in addition, in advance lms settings area, selected never send resume data, learned prevented bookmarking, unchecked , republished e-learning. however, when never send resume data selected, cbt register completed once 1 viewed 100% of slides.

 

there quizzes within cbt, however, not scored. scored quiz @ end , user not need pass: i've provided image below in case:

 

i don't know else do, if provide assistance appreciative.

 

by way, uploading cbts adobe connect ver 9.1.

 

thanks much!

i don't have definitive answer wanted add scenario discussion: have students can show me screenshot of results page in passed don't credit in lms. have followed advice provided reset lms advance pop-up check never send resume data cleared 1 problem. however, i'm wondering if learner has click continue button, , go pass or fail message before click exit button in order lms (in our case saba) to  register course completion. has been intermittant issue other possibility might volume on system.

 

i looking forward answers question raised!

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