I paid the subscription fee yet Adobe is telling me to 'Subscribe now' when I go to convert a file.


how long take activate subscription?  i've tried re-booting adobe, computer, etc.

hi,

 

i tried verify subscription status in our database, not find email address.  seems did not complete subscription purchase process.  please verify credit card account if has been charged or not.

 

please check 3 emails sent adobe when subscirbed , let know order #.

 

thank you.

hisami



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