Digital Editions Authorization Won't Pull Up

hello,

 

i can't authorization window pull on computer. i've tried reinstalling digital editions multiple times, , nothing helps. i'm running windows 7. can assist?

two (standard) suggestions ...

 

1) ~~~~~

sometimes ade gets registration/activation confused , in semi-authorized state.

uninstalling , reinstalling not help.

unfortunately, gives misleading error messages wrong.

a common incorrect message informs id in use on computer , cannot reused.

 

 

this can resolved removing authorization using ctrl-shift-d library screen on ade (cmd-shift-d if on mac).

restart ade, , reauthorize (old) adobe id.

 

 

in extreme cases on mac, following step has helped people.  navigate /users//library/application support/adobe/digital editions , drag activation.dat file trash. if using 10.7, see access hidden user library files | mac os 10.7 lion. http://forums.adobe.com/thread/1265248?tstart=0

 

 

2) ~~~~~~~~~

there lots of bugs in ade2.0 (and 2.0.1).  try replacing ade2.0 older more reliable v1.7.2.

(you can have them both installed @ once if like.)

version 1.7.2, little difficult find, available on adobe site windows , mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

the forum software corrupting link above.  there shouldn't blank in 'editio ns.html'.  following redirects same page: http://tinyurl.com/diged172

 

 

some people have found ade trying upgrade automatically. 

it appears (not 100% sure) if install ade2.0 new install (not upgrade) 1.7.2 continue run.

probably best no if 2.0.x installation asks if want migrate library.

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